Privacy policy
At Trenvo, your privacy truly matters to us 💕 We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This policy explains what data we collect, how we use it, and the choices you have.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or make a purchase, we may collect personal information such as your name, email address, phone number, shipping address, billing details, and order information. We also collect basic technical data like your IP address, browser type, and device information to help improve your browsing experience.
This information helps us serve you better, process your orders smoothly, and keep you updated about your purchases.
How We Use Your Information
We use your information to process and deliver your orders, communicate with you about your purchases, provide customer support, and improve our website experience. From time to time, we may also use your details to send updates about new launches, special offers, or important store-related messages. You can always choose to opt out of promotional emails if you wish.
Your data is used only to enhance your shopping experience with us — never for anything misleading or harmful.
Sharing Your Information
We respect your privacy and do not sell or rent your personal data to third parties.
Your information may only be shared with trusted service partners such as payment gateways, courier companies, and technology providers who help us operate our store and deliver your orders safely. These partners are required to keep your information secure and confidential.
We may also share information if required by law or legal processes.
Payment Security
All payments on Trenvo are processed through secure, trusted payment gateways. We do not store or have access to your complete card or banking details. Your financial information remains protected at all times.
Cookies & Website Tracking
Like most websites, we use cookies to improve your browsing experience. Cookies help us understand how visitors use our site, remember your preferences, and show you relevant content. You can choose to disable cookies through your browser settings, but some features of the site may not work as smoothly.
Your Rights
You always have control over your personal data. You may request to view, update, or delete your information by contacting us. You may also unsubscribe from promotional communications at any time by clicking the “unsubscribe” link in our emails.
We respect your choices and will act on your requests as quickly as possible.
Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or loss. While no online system can be 100% secure, we follow industry-standard practices to keep your data safe.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and continued use of our website means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, we’re always happy to help 💖
Email: info@trenvo.co